Return Conditions
Return requests will only be accepted if made within 30 days of purchase.
Items must be in original condition, unused, undamaged, and must include original packaging and tags.
Returned merchandise must meet the specifications and description stated in the original order.
Return Process
Please be sure to contact our customer service team with your order number and reason for return before making a return request.
Our customer service team will provide you with a return request form and guide you through the return process.
Once your return request is approved, we will provide return instructions, including return address and return label information.
Refund Policy
Once we receive and review the returned item, we will begin processing the refund.
Refunds will be made to the original method of payment, usually within 5 working days of receipt of the returned item.
The refund amount will include the value of the items in the original order but will not include any shipping or additional charges.
Special Circumstances
If the goods you receive have quality problems or do not match the description of the goods in your order, please contact our customer service team in time and we will handle it for you as soon as possible.
For returns due to damage or loss during transportation, we will negotiate solutions on a case-by-case basis to ensure your rights.
Other Instructions
Please make sure you package your item carefully when returning it to avoid additional damage during shipping.
We reserve the right to refuse a refund for any unauthorized returns.
We reserve the right to modify the return and refund policy based on actual circumstances and will promptly post any changes on the website.
Contact Us
If you have any questions about our returns and refunds policy or need further assistance, please feel free to contact our customer service team at Support@eleclifeoem.com. We are here to provide you with support and assistance to ensure your shopping experience is pleasant and smooth.
