Q: Are you factory or trader?
A: We are manufacturer with our own production team and after-sales team.

Q: How to place an order?
A: Before you purchase the machine, pls confirm all the details details with us firstly, and then complete the transaction through Alibaba trade assurance order or by other ways such as T/T, Western Union etc.

Q: Does the price of the machine include shipping freight?
A: No, it’s not.

Q: How will the machine be delivered to my country? Can it be delivered door to door?
A: Yes, we can deliver the machine by ocean shipping, air shipping and express.But , the freight varies according to different modes of transportation.

Q: After receiving the machine, how can I make it work?
A: We will provide the installation video of the machine and you can just install the machine follow our steps.

Q: What should I do if I received machine but it doesn’t work or breaks down during use?
A: Every machine will go through the packaging test before leaving our factory. If there is any problem with the machine, please contact us timely. We have a professional technical after-sales team to help you solve the problem of the machine.

Q: What is the warranty?
A: 1 Year.

Q: Is the machine packaging good? Is it easy to damage?
A: We will use foam + carton + export wooden box to pack large machines to avoid damage during transportation.